RETURN POLICY
TABLE OF CONTENTS
Returns
We do not accept returns on any items, unless otherwise stated on the specific product. All sales are final. If you have any issues with your purchase, please contact us on our Contact Page or at support@glotfeltypottery.com for assistance.
Non-Returnable Items
Some items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Personal care items (e.g., cosmetics, earrings, etc.)
Refunds
GLOTFELTY POTTERY Cancellation & Refund Policy We understand that plans can change. Because classes, workshops, and private group dates require advance preparation and reserved studio space, the following policy helps us remain fair to students while protecting the time and materials committed to each booking. CLASSES & WORKSHOPS • 7 or more days before the class: A cancellation received at least 7 days before the scheduled class or workshop is eligible for a full refund. • 3–6 days before the class: The registration may be transferred to studio credit for a future class or workshop, subject to availability. • Less than 72 hours before the class: Registration fees are nonrefundable. When possible, we may allow the registration to be transferred to another person. • No-shows and missed sessions: No-shows are nonrefundable. For multi-week courses, missed sessions do not reduce the course fee; make-up opportunities, when available, are at the studio's discretion. PRIVATE GROUPS & RESERVED STUDIO DATES • 30% nonrefundable reservation fee: A 30% booking fee is required to confirm and hold a private group date. The fee is nonrefundable once the date is reserved. • Why the reservation fee is required: Once a group reserves the classroom, that date is removed from other revenue-producing classes, workshops, and studio production time for Glotfelty Pottery. • Changes to a group reservation: We will make reasonable efforts to move a reservation to another available date when sufficient notice is provided. Any rescheduled date is subject to studio availability. IF GLOTFELTY POTTERY MUST CANCEL If Glotfelty Pottery cancels a class, workshop, or group reservation, customers may choose a full refund or transfer the payment to a new available date.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on our Contact Page or at support@glotfeltypottery.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.